Refund policy
We want you to love your PuffReset order. If something isn't right, we're here to help.
14-day returns
You have 14 days from the day you receive your order to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging.
Free return shipping
We cover the cost of return shipping. To start a return, email us at [support email] with your order number. We'll reply with return instructions and a prepaid shipping label. Please don't send items back without contacting us first. Returns sent without instructions can't be processed.
Damaged, defective or wrong items
Please check your order when it arrives. If your item is damaged, defective or not what you ordered, email us within 14 days of delivery with your order number and a photo of the problem, and we'll send a replacement or a full refund.
Items we can't accept back
- Items that have been used or damaged after delivery
- Items returned more than 14 days after delivery
- Sale items and gift cards
Exchanges
The quickest way to get a different item is to return the one you have. Once the return is accepted, place a new order for the item you want.
Refunds
Once we receive and inspect your return, we'll email you to let you know whether it's approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card provider may take a few extra days to post the refund. If more than 15 business days have passed since your return was approved, contact us at [support email].
Cancellations
You can cancel your order free of charge before it ships. Email us as soon as possible with your order number.